Adding SIR workspace to the Unified Navigation search context menu

[Stev Williams1]

Hi,

Has anyone added the SIR Workspace to the Unified Search who can help me out?

I followed the guide  here - https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/search-administ... and it all seems to work fine for Admins,  however none admins who use the SIR workspace do not get the option to select "Security Incident Workspace"

I thought it may well be related to ACL's specifically sys_search_source & m2m_search_context_config_search_source 

But adding the read for the role sn_si.analyst for both "Security Incident Response" and "Security Incident Response Workspace" scopes didn't seem to change much. 

[Maik Skoddow]

Hi @Stev Williams1 

I don't have the SIR workspace running in any of my instances but the overall concept is the same for all workspaces. You have to check the read ACL of type "ux_route". For the Service Operations Workspace (SOW) there are two ACLs OOTB:
 - now.sow.home
 - now.sow.*

Check the ACLs for the SIR Workspace and you should be able to identify the issue.

Maik

[Stev Williams1]

Hi @Maik Skoddow,

Isn't that more about accessing the workspace?  They can access it fine it's just the search drop down they cannot (although I can as admin).  Checking the ACL's you mention there is now.sir.* for type "ux_route" with the role sn_si.read so I think that is fine. 

Regards

[Maik Skoddow]

Hi @Stev Williams1 

sorry you are right. I was on the wrong path. 

Please refer to the documentation for your question: https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/navigation-and-... 

Maik

[Stev Williams1]

Thanks @Maik Skoddow  but that is what I followed to set it up as per my original post which has the link on it 🙂