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Resolved! Email Remainders for open cases - how to set it up?

I need to set up an email remainder for 5 groups for  their respective Open cases. Any suggestions how to achieve this? Email remainder should have (May be in ONE Email)     List of all the Open Cases  at the 90 day mark        List of all the open c...

Shubha2 by Mega Guru
  • 1062 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to refresh Remediation task rules/group rules on VR

Hi All, I am working on VR and Config compliance where in I am configuring the assignment rules, Group rules and Remediation target rules. Assignment rules are working fine as there is a scheduled jobs to refresh them but group rules are not getting ...

How to detect configuration changes within an instance

Currently, if you make unintended changes to certain settings in your instance,We want to detect that change.As a detection method, we are trying to monitor whether unintended change logs are output to the event log. For example, in the case of "noti...

____62 by Giga Contributor
  • 1192 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to create a new record when no match found

Hello, the client asked for a capability to Import New Vulnerable Items by a spreadsheet. A transform map has been created for that and now the next requirement is that if the Configuration Item is not found then a new one is created under the "Uncla...

Patrik Z by Giga Guru
  • 1366 Views
  • 4 replies
  • 4 helpfuls

Custom VR Integration

Is there a developer guide, or something similar, for developing a custom integration with the VR module? We are trying to import AWS Security Hub findings into the VR module and looking for a bit more guidance than the online docs can provide. It's ...

Steve Goett by Tera Contributor
  • 1367 Views
  • 2 replies
  • 1 helpfuls

Resolved! XML Parsing Error for Qualys Knowledge base integration run

Hi All, We are using Qualys Integration Module in SN.  One of the Integrations runs "Qualys Knowledge base (Backfill)" is failing with the following error: Encountered error running the integration. Error: Invalid XML response body received from Qual...

Scorpion81 by Mega Expert
  • 2431 Views
  • 9 replies
  • 1 helpfuls

Resolved! Need to auto populate other fields in catalog items ?

Hi all, I have a requirement where I created four fields Name, Department , number and email.I have given type as reference for name if user selects name other three fields should be auto populated any one has script or pointers on this to auto popul...

Options for Splunk integration with ServiceNow

Hi - I am trying to figure out what the best options are when it comes to integrate Splunk with ServiceNow, including for customers that might not (yet) have the SIR module. Could you challenge me on those following options and maybe recommend what t...

Resolved! Activity Due Field Usage

What is the use of Activity Due field in Security Incident table and how it can be used? It is of Due Date field type, will it capture date and time as it has class "GlideDueDate"?

Resolved! Vulnerable Item Detection

We have seen an issue with an end-user not being able to close a VI because of multiple detections being listed on the VI.  From the documentation it states: Detections are only opened or closed by data that is found by a scanner, they do not roll do...

Matt Martin1 by Tera Contributor
  • 3751 Views
  • 6 replies
  • 6 helpfuls

com.glide.attachment.max_size

Hi All, I am looking for a way to create an exclusion for Qualys XML Attachment size in the following property: com.glide.attachment.max_size. Currently, the size is set to 5MB but we want to allow more than that for Qualys as it is throwing below er...

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Resolved! Splunk Integration

Hi Folks,   I want to know how can i send state values of SIR incidents back to Splunk, i have OOB splunk integration setup but did not see any OOB REST message configured in Outbound Rest Message.

arpitt by Tera Expert
  • 2221 Views
  • 2 replies
  • 0 helpfuls