Automatic calculation of Priority in Security Incident

[rcarmack1]

In our Security Incident module, priority is calculated when the record is first created. It is calculated again if the "Calculate Severity" UI Action is selected (if updates were made that would cause it to change).  Any ideas on how I could make this occur on the client side, similarly to the OOB functionality in the Incident module? On that side, the priority is calculated in real time without updating the record. 

[sachin_namjoshi · Accepted solution]

You need to write script include to complete priority calculations.

Then, you can use GlideAjax to call this script include from client script for priority calculations.

Regards,

Sachin

[rcarmack1]

That isn't really my strong suit.  Do you know if (and where) the functionality exists in the platform so that I can examine the functionality and understand what it is doing?  It updates in real time within Incident, but I cannot find how this is happening. 

[sachin_namjoshi]

Priority updates are configured using priority lookup rules based on impact and urgency.

Regards,

Sachin

[rcarmack1]

Ok, that makes sense.  Not the answer I was hoping for, but I guess it'll have to do.