Automatic calculation of Priority in Security Incident

rcarmack1
Kilo Guru

In our Security Incident module, priority is calculated when the record is first created. It is calculated again if the "Calculate Severity" UI Action is selected (if updates were made that would cause it to change).  Any ideas on how I could make this occur on the client side, similarly to the OOB functionality in the Incident module? On that side, the priority is calculated in real time without updating the record. 

1 ACCEPTED SOLUTION

sachin_namjoshi
Kilo Patron
Kilo Patron

You need to write script include to complete priority calculations.

Then, you can use GlideAjax to call this script include from client script for priority calculations.

 

Regards,

Sachin

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Steve A
Kilo Expert

Out of the Box functionality also includes the Priority calculated using Impact and Urgency as choice fields using a lookup table. You may be able to modify that process using different fields on the Incident form. Here is link to the OOB.

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/incident-management/ref...