Background Jobs Queued

[Dommer]

Hello,

We recently upgraded Vulnerability Response to version 4 and replaced the native Tenable integrations with the Service-Now Tenable Vulnerability integration. Starting fresh with no remediation tasks, when reapplying the remediation tasks rules, the background job tasks queue up and never run in production. We followed the same upgrade procedures in our DEV and TEST environments and are running with no issues. Is there anything we could check to see what could be causing these background jobs to queue up? I highlighted the job below that seems to be hanging up the rest of them during the reapply group rule background task.

[cmcclendon]

Would you post a screenshot of the "Reapply Remediation Target Rules (VIT)" background job? 

-Chris

[Chris McDevitt]

I am going to guess that maybe you have a stuck integration run. Go to your Vulnerability Integration Runs table [sn_vul_integration_run] and search for State != Complete. 

[Dommer]

I noticed in my initial post screenshot, most of the queued jobs with an old created date of 1/6/2022. I am not sure how the issue started, but we cannot seem to cancel/kill them.

All of the jobs completed successfully in the sn_vul_integration_run table. There are none where State != Complete.

Below is screenshot of the hung processing background job. We attempted to cancel the jobs hence the substate showing User cancelled.

Thanks,

[Dommer]

My service now admin was able to un-queue the jobs somehow and everything finished. Thanks for the feedback and help.