Hello community,
I have a notification configured to trigger upon incident creation. All fields populate correctly in the notification, except for the Caller field, which remains empty.
The email script used in the notification is scoped to global, and I’ve reviewed it without finding any obvious issues. I'm unsure why the Caller information isn't appearing as expected.
I've attached and included screenshots of the email script, notification preview, and the notification configuration for reference.
Could someone help determine whether the issue lies within the email script itself, and suggest possible steps to resolve it
thanks everyone. I figured out that I had to apply Dictionary override inside the Security incident table and basically check the override default value and add script-" javascript: gs.getUserID(); inside the default value.
This helped me auto trigger the caller name(logged in user) in 'Requested by' field in SIR form.
