Changed in the response task of assignment group field

[siddhantgaure]

Hi everyone we have one requirement in ServiceNow SIR workspace where we are wanted to the changes in response task  the OOB behavior is that in response task the groups are available in assignment group field in response task are based on the group who's type in response task. i tried to change the dictionary override  of assignment group field that type=itil , one blank so  all groups are visible but once I'm saving the task it remains empty and state changed to assigned.    what and where i should do the changes that groups will stay without response task type and when the new group is made that group also available in the list of assignment group field in the response task.

[bsmolski]

Hi @siddhantgaure,

Have you tried overriding the dependency as well? The logic of the Assigned to field is driven via a reference qualifier and a field dependency to the Assignment group field.

For more details see: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/field-admini...

Cheers,

Brett

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[siddhantgaure]

hi @bsmolski  when i done the changes in reference qualifier of the assigned to field as blank it giving me the error of below screenshot 

[JakubK_CZ]

Had the same problem. The issue is caused by this OOB BR "Populate Group - Dispatch/Work" for table sm_task that needs to be limited to specific task types (eg. current.sys_class_name == 'sm_task' in BR's condition field), otherwise it affects SIR Response Task as well. Try deactivating it and you will see if it works for you.