CI Lookup Process - Match on "Retired" Status for CIs in CMDB

[Ronald Merlino]

In the CI Lookup process we want to match on "Retired" status for CI not just "In Use".   There are scenarios even when the status is "Retired" the server is still operational on the network.  

[Fatih Karacaer · Accepted solution]

Hi Ronald,

You can set the system property sn_sec_cmn.filterOutDecommissionedCI to false.

You want the opposite of what is described in the ServiceNow article below:

https://docs.servicenow.com/bundle/rome-security-management/page/product/security-operations-common/...

[Ronald Merlino]

confirming this is the right setting?

[Fatih Karacaer]

Ronald,

You are correct.

This is the setting.

[Ronald Merlino]

Thanks - for the quick response -  I will review the article and test it.