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Event Field Mapping not updating Assignment Group on Alert

Abdulrajak Sha1
Tera Contributor

Event Field Mapping not updating Assignment Group on Alert

1 REPLY 1

Kieran Anson
Kilo Patron

Hi,

Event field mappings manipulate data on the event record, not the alert record. You could update the additional_info to contain the assignment group sys_id, and then map it as part of the event rule. But you would need to do the mapping per-rule.

 

Another solution, assuming you're binding the event to the cmdb_ci_batch_job CI, you can use assignment rules Introducing Alert Assignment Groups in the Washing... - ServiceNow Community