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Exception Expiry notification

Malwinder
Giga Contributor

Hi,

I am looking to change the notification to be sent 14 days before expiry, but I cant find the field where I can make this change. Does anyone know where to make that change? I think by default it is 7 days.

Notification Name: Exception on VG is expiring

1 ACCEPTED SOLUTION

Sulabh Garg
ServiceNow Employee

Hello Malwinder,

There is a scheduled job "Check Vulnerable Item and Groups Deferment Expiration" which trigger the event 'sn_vul.vg_exception_expiring' which further trigger the notification "Exception on VG is expiring".

Below is a screenshot of scheduled job, Line #49 call the method ('sendWillExpireNotification') and trigger the event inside method.

Try changing the Line#5 and Line #7, Encodedquery condition nd mention the days as 14 instead of 7.

find_real_file.png

 

Please Mark Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

Please Mark Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg

View solution in original post

2 REPLIES 2

Sulabh Garg
ServiceNow Employee

Hello Malwinder,

There is a scheduled job "Check Vulnerable Item and Groups Deferment Expiration" which trigger the event 'sn_vul.vg_exception_expiring' which further trigger the notification "Exception on VG is expiring".

Below is a screenshot of scheduled job, Line #49 call the method ('sendWillExpireNotification') and trigger the event inside method.

Try changing the Line#5 and Line #7, Encodedquery condition nd mention the days as 14 instead of 7.

find_real_file.png

 

Please Mark Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

Please Mark Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg

@Malwinder - Hope my answer helped you, Please mark the my response as correct & helpful so that this thread can be closed and others are benefitted by this.

Please Mark Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg