Exception Rules no longer provide option to execute on existing data

ErikM
Tera Contributor

I'm running ServiceNow Vulnerability Response 26.0.11. There were recent changes to VR and now exception rules no longer create remediation task to track VITs that are deferred; but I also noticed I no longer have the option when creating the exception rule to include existing data.

 

I have a new rule that was approved but when I look at the fields "Execute on existing data" and "Executed on existing data"; the value is false, and the values cannot be updated via the GUI.

 

What can I do to ensure exception rules trigger on existing data?

2 REPLIES 2

Martin Dewit
Kilo Sage

I noticed this same issue. I think the quickest/easiest solution would be to add the  "Execute on existing data" field back to the form layout.

My ServiceNow admin reviewed the issue and found the "Execute on existing data" option was no longer enabled after the upgrade and were able to turn it back on. It's now visible when I go and create an exception rule.