How can Group owner edit members? Getting 'Action Not Authorized' message

[bgonso]

I configured an itil user as the owner of a group. However, after going to Manage My Groups and clicking on one of the groups and clicking "Edit" on the Group Members tab, the page to configure which users should be members is not displayed. Only get a message saying "Action Not Authorized"

What am I missing?

Thank you in advance!

[Chris McDevitt · Accepted solution]

Hi,

You need at a minimum the user_admin role to edit groups. Of course, this grants the user access to all the groups. So, you need to craft a new ACL:

https://servicenowguru.com/system-definition/group-managers-manage-group-members/

This seems like there should be an OOB role to do this.... I searched the docs and did not see one.... anyone else seen an OOB role for this?

If one does not exist... I would go to the Idea Portal (Top of the page on this site) and put in a new idea for a new OOB role group_owner or something similar. 

[bgonso]

Thank you Chris. 

Yes agreed that granting user_admin role is pretty heavy for just a group owner. 

I will create a custom ACL and use the technique documented in the article you referenced. 

Thanks again, Brook