How can i edit "sys_import.do" page?

[hung_nguyen]

the user connects to link https://xxxx.service-now.com/sys_import.do
get an error message: "User Not Authorized"

the user is not an admin.

How can I fix it?

[Ankur Bawiskar]

Hi Hung,

Did you try giving the import_admin role and check once.

Regards

Ankur

[hung_nguyen]

yes, I did. but it's not my issue -_-

I want to make it from customer role
it make sense?

[Ankur Bawiskar]

Hi Hung,

If user is not having import_admin role then user cannot trigger the import process. This is what I know.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ankur Bawiskar · Accepted solution]

I am glad to hear your goal has been achieved.
Saying this, I will appreciate if you close this thread, as answered.
Have a great rest of the day

Regards
Ankur

[Pradeep Sharma]

Hello Hung,

Can you provide some additional details on what you are trying to accomplish? Details are encouraged. That said, for import to be successful you should assign import  set related roles to the custom role. Also please make sure that the user has permission to import set table as well.

Details on Import set related roles here https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/roles/reference/r...

- Pradeep Sharma