How to Allow Group Managers to Manage Group Members?

[Yaseen2]

Dear All,

Kindly note I've followed the below guide to give access to the group mangers to add/delete their own group members, but with no luck

https://community.servicenow.com/community?id=community_question&sys_id=ed71cb29db98dbc01dcaf3231f96...

I've created 4 ACLs read/write/create/delete

table :sys_user_grmember

sys_user_grmember.* 

Condition: set Group.manager is dynamic

below you can find a sample of one of the ACLs:

List of ACLs:

Group manager view:

But still the group manger is unable to add or delete the group members noting that I've applied these ACLs both first with "itil, user_admin" roles and second time without roles but with no luck

Any suggestions please, if you can help me it's urgent.

Your feedback is highly appreciated 

Best regards,

Yaseen.

[Yaseen2]

But unfortunately it's not working, I'm very confused

[David Arbour]

There is a core configuration ACL that allows any user with a role to read from the sys_user_group table. The sys_id of this ACL is 811f2ddec0a801666be07f00f34794c7. Is this ACL present in your instance? If it is, then any user with a role should be able to read from the Group table. Have you impersonated the Manager to see if he/she can read from the Group table?

If you've done the above, and the Manager can read from the Group table, are you sure Group Members related list on your Group form is configured in a way that the Edit button would display for this user?

[David Arbour]

This is the OOB configuration for the Group Members list control.

[Yaseen2]

Hi David,

Kindly note the above ACL is there and the group manager from group table can view only his group but unable to edit it, noting that the list control is OOB

[Jagadeesh1]

Hi Yaseen,

     As mentioned by david, in the list control uncheck the omit edit condition and save the list control. Try using he enable edit button on list control if the first step still couldn't solve

Thanks,

Jagadeesh