How to apply a condition to a specific Response Option Mapping in Incident Response Option Rule?
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04-02-2025 07:44 AM
I am working with an Incident Response Option Rule in ServiceNow, where I have set a few conditions that determine when the rule applies. Additionally, I have three response option mappings under this rule.
Now, I need to add a new condition, but it should apply only to one specific response option mapping and not to the other two.
However, when I add a condition at the rule level, it affects all response option mappings. Is there a way to apply a condition only to one response option mapping without affecting the others?
Any suggestions on how to achieve this would be greatly appreciated.
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