How to avoid running assignment rules on closed VIs

[sath]

Hi,

After the vulnerable items are closed, something is triggering business rules that run assignment rules and setting the assignment group to empty on closed VIs.

Our assignment rules are configured as follows:

Discovered item.Resource Tag contains DBA AND Active is True, then assign it to Group DBA.

Since it's looking for only active VIs and when the assignment rules are running on closed VIs, is it setting the assignment group to empty. If yes, do we need to update business rules to run only on active VIs?

Is there any other approach to this issue?

[Sandeep Rajput]

@sath As I mentioned earlier if the record already has assgined_to/assignment rule populated then there is no way an assignment rule will trigger. I recommend you to check the history of those records which were supposedly impacted by the assignment rule and see how the assignment fields were updated.