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How to create reports for MTTR, TTR and Total time taken to close for vulnerable items

SherifNehma
Giga Contributor

Hi.  Is there a recipe to create MTTR dashboards for time taken to close vulnerable items, in the same way there is a recipe in your community article on how to create "Reports for MTTR, TTR and Total time taken to close for incident table"?

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @SherifNehma ,

 

Basically you just need the "Created" field and the "resolved"/"Closed" field. Based on this you should either create a custom field and do the calculation in a javascript, or if you have performance analytics enabled on your instance, then this application can be utilized.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

1 REPLY 1

AndersBGS
Tera Patron
Tera Patron

Hi @SherifNehma ,

 

Basically you just need the "Created" field and the "resolved"/"Closed" field. Based on this you should either create a custom field and do the calculation in a javascript, or if you have performance analytics enabled on your instance, then this application can be utilized.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/