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06-24-2025 11:54 PM
Hi All,
How to disable/hide encryption popup for attachments on a catalog form in Portal for specific scoped record producers, in my case I need to disable this option for Security Incident Response related record producers. Any idea how can we resolve this?
I have referred few articles, but no luck.
Regards,
Kushal
Solved! Go to Solution.
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06-25-2025 12:17 AM
As per my knowledge you can't disable it for specific record producers.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-25-2025 12:17 AM
As per my knowledge you can't disable it for specific record producers.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-25-2025 06:25 AM
Thanks @Ankur Bawiskar for the clarifying the query, but could you please share the difference between "Upload without encryption" and "Upload and Encryption" in technical terms, I need to share this with the client. it would be helpful a lot.
Regards,
Kushal
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06-25-2025 06:29 AM
simply 1st option won't encrypt the attachment
with 2nd option it will upload and also encrypt that file in sys_attachment table
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader