How to disable/hide encryption popup for attachments on a catalog form in Portal for SIR Scope

kushaltm
Tera Contributor

Hi All,

How to disable/hide encryption popup for attachments on a catalog form in Portal for specific scoped record producers, in my case I need to disable this option for Security Incident Response related record producers. Any idea how can we resolve this?

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I have referred few articles, but no luck.


Regards,
Kushal

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@kushaltm 

As per my knowledge you can't disable it for specific record producers.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@kushaltm 

As per my knowledge you can't disable it for specific record producers.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks @Ankur Bawiskar  for the clarifying the query, but could you please share the difference between "Upload without encryption" and "Upload and Encryption" in technical terms, I need to share this with the client. it would be helpful a lot. 

Regards,
Kushal

@kushaltm 

simply 1st option won't encrypt the attachment

with 2nd option it will upload and also encrypt that file in sys_attachment table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader