Hi Community,
We recently noticed a change when adding attachments to the Incident (incident) and Security Incident (sn_si_incident) tables.
A new option called Encrypt with Module (sn_si.security_incident_Crypto_module) is now available when uploading attachments. If this option is selected, the attachment uploads successfully, but users are unable to view or download the attachment afterwards, even though it appears to be attached to the record.
We wanted to check:
- Has anyone else experienced this behaviour?
- Is this an expected platform change or a known issue?
- Are there any prerequisites or additional configurations required before using this encryption module for attachments?
- If the option is selected accidentally, is there a supported way to recover or decrypt the attachment?
Any insights or recommendations would be greatly appreciated.
Thank you!
