How to make secure notes visible on SIR ?

IceIronDragon
Tera Guru

Hello All,

I have the secure notes added to form layout and as well as notes configuration but still not able to see secure notes on the form of SIR 

1 ACCEPTED SOLUTION

IceIronDragon
Tera Guru

This is a known issue highlighted by ServiceNow post SanDiego upgrade.

open a Hi case and they will run the security jobs to fix this issue 

Hop to  instance as Maint user with Write access.
2) Need to verify kmf installed properly else need to request for kmf re-install before continuing

3) Navigate to System Security Security Jobs Create New
4)Type the Name (Key Migration Context) and select Type Key Migration Context to Module.
5) Set the time window to execute the job during customer approved time window (time window of start 00:00:00 and end as 23:00:00)
6) Click Submit.
7) Click Start to start the job

šŸ˜Ž When the Key Migration job is finished, navigate to System Security Security Jobs Create New.
9) Type the Name (Data Migration Context) and select Type Data Migration Context to Module.
10) Set the time window to execute the job during customer approved time window (time window of start 00:00:00 and end as 23:00:00)
11) Click Submit.
12) Click Start to start the job.

13) When the Key Migration job is finished, navigate to System Security Security Jobs Create New.
14) Type the Name ( Migrate Attachment Context to Module) and select Type Migrate Attachment Context to Module and select table "Talent Acquisition"
15) Set the time window to execute the job during customer approved time window (time window of start 00:00:00 and end as 23:00:00)
16) Click Submit.
17) Click Start to start the job.

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8 REPLIES 8

Community Alums
Not applicable

Hi @IceIronDragon ,

You will have to use New UI - Related List configurations 

For Incident there is a view, check if you have it for SIR :

find_real_file.png

Taken from here.

 

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

it is not working. 

IceIronDragon
Tera Guru

I have the view in form UI , so do i configure the form layout and pull the secure notes in the slash bucket ? 

Community Alums
Not applicable

Yes indeed !! You can use form layout to pull it the right Slush bucket!!

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep