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Restrict Response Task on SIR

My use case is  that I have to  restrict record visibility on Response Task(sn_si_task). If my response task share common parent  i.e SIR (sn_si_incident)then only make tasks visible to logged user who is also Assigned to user of the Response TasksFo...

AfifaH by Tera Contributor
  • 322 Views
  • 3 replies
  • 0 helpfuls

ACL not permitting user to see history List view on cases

I created an ACL on the sys_history_set table to allow users on our customer service team to have access for troubleshooting purposes. I created the ACL, along with updating the system property, adding a new role to be able to see the table. It initi...

phaug_1-1719848273759.png phaug_0-1719848227307.png
phaug by Tera Contributor
  • 369 Views
  • 2 replies
  • 0 helpfuls

Resolved! What is the external content metadata in the connect chat?

Hello experts, When checking on the hardening settings, I encountered this property glide.ui.url.external.content. When checking on that property it is described by this:"Enable Connect to retrieve external link metadata in order to render richer con...

Rain Vaine by Kilo Sage
  • 861 Views
  • 4 replies
  • 1 helpfuls

Is there a report that shows ACL transaction and usage?

How can we show which of the ACL’s are used in system by the users?Is there a report that ServiceNow provides or need to be created manually?If the report needs to be created manually, what tables can we go to see the data for ACL usage by users? 

RK4334 by Tera Contributor
  • 342 Views
  • 3 replies
  • 1 helpfuls

CompTIA CySA+ certification and ServiceNow SecOps

Community, I've been studying for Security+ for a while, but then I learned that there is a cousin to it: the Cybersecurity Analyst (CySA+) cert. Which, IMO, aligns almost perfectly with ServiceNow's SecOps offerings. CySA+ maybe does not have the "s...

Full license audit anyone

Does anyone have either documentation or knowledge of how to audit on a module by module bases the number of users that are licensed to use that module? I’m being asked to find this information and it seems a bit overwhelming. We’ve got a couple that...

Community Alums by Community Alums  
  • 293 Views
  • 1 replies
  • 0 helpfuls