How to revert deleted widgets or rich content in ESC and where Page Designer changes are stored?

[Hari S1]

Hi,

1. If we delete any widget top content, or rich content in the Employee Center (ESC) portal, how can we revert those changes? For example is there a way to roll back to the old version?

2. If we make changes in Page Designer where exactly is that data stored in ServiceNow (table/record)?

Thank you

[Ankur Bawiskar]

@Hari S1 

-> you can revert the version for your widget from Versions Related list

-> Page Designer configurations for portals, including Employee Center pages, are stored primarily in the sp_page

-> Blocks and widget instances added to a page are stored in sp_instance with references to widget records in sp_widget

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Hari S1]

Hi @Ankur Bawiskar , 

I accidentally removed a Rich Text component from the ESC portal using Page Designer. Now I want to revert back to the old version of the page.

Is there any way to restore the previous version or undo this change in Page Designer? If not what’s the best way to bring back the original Rich Text component?

https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/employe...

[Ankur Bawiskar]

@Hari S1 

No direct way

Options you have

1) Re-create it again, but first check if it's present in Deleted Records module in left nav with table "sp_instance"

2) Restore from Backup or Exported XML

3) clone from other instance if you have it there

If my response helped please mark it correct and close the thread so that it benefits future readers.