How to set the affected user value based on the email sender for multilpe alerts using FLOW DESIGNER
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‎02-28-2024 02:25 AM
I have 3 alerts from different sender for which I created the 3 different users for the identifications.
Using flow designer I am trying to convert those alert to incident ticket.
All the field values under incident table are common for all the alerts except affected users.
I want to set the affected user value based on the email sender record using single flow designer.
Example, if we receive the alert from abc@xyz.com, we need to set the caller_id under incident ABCD, similar for other alert, caller_id will be XVXV.
Kindly provided the suggestion.
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‎02-28-2024 06:18 AM
Hi @MD SAJID AKHTAR
In the above scenario,
When you are making the incident record by using the "Create record" action, You must populate the values for the " caller_id" field value by using the record picker.
If it is not achieved by record_picker then you can do it by gliding the alert record using the "Toggle script" function which is described in the attached image.
If my response finds helpful, please indicate its helpfulness by selecting Accept as Solution and Helpful.
Thanks,
Vaibhav Nikam