I need to disable OOB notification and create new one according to my requirement?

[Kruthik M Shiva]

Hi all,

I have a requirement where Remediation target rules notifications - user will get notified but if the user not there then we need to configure notification which will be sent to the group (Remediation target rules notifications needs to send to application owners) how to do these please share if you have any pointers on this.
thanks in advance

[Community Alums]

Hi @Kruthik M Shivaprasad ,

If you don't want the OOTB one to trigger for your custom table then you can apply filter condition to the OOTB one(i.e in condition filter on task type field by dot-walking on field which is referenced to task table) so that it will not be triggered.

If that's not the case then you can modify the OOTB one.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Maik Skoddow]

Hi

questions regarding notifications have been answered many times and there are tons of material on that topic available on the internet.

For example the following course explains step by step how to configure notifications: https://developer.servicenow.com/dev.do#!/learn/courses/sandiego/app_store_learnv2_automatingapps_sa...

Maik