Is the 'Security Incident Response Workspace' a configurable workspace?

[Mark Davidson1]

I have a requirement to add a UI Action (UX Form Action) that will display when viewing the Security Incident form and also another action on Security Request form (list has been added) in the Security Incident Response Workspace. 

Attempts to add even a generic UX Form Action fail to display.

Is the 'Security Incident Response Workspace' a configurable workspace?

REF: https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/configurable-wo...

[andy_ojha · Accepted solution]

Hey there,

The Security Incident Response Workspace, is technically a flavor of a Configurable Workspace (Next Experience).

By chance, is your generic UX Form Action, perhaps stuck in the "Overflow Menu" (the three dots)?

If it is, and you want to move it out, onto the main area (e.g. Create Response Task) - an extra step is needed.

• You may need to add a record in the table -> 'sys_ux_form_action_layout_item' (if it does not exist)
  • Ensure your UX Form Action is referenced 
  • Then uncheck the Overflow button 
  • Adjust the Order 
• The "Create Response Task" record on this table is a good example to review 
  
  

[andy_ojha · Accepted solution]

Hey there,

The Security Incident Response Workspace, is technically a flavor of a Configurable Workspace (Next Experience).

By chance, is your generic UX Form Action, perhaps stuck in the "Overflow Menu" (the three dots)?

If it is, and you want to move it out, onto the main area (e.g. Create Response Task) - an extra step is needed.

• You may need to add a record in the table -> 'sys_ux_form_action_layout_item' (if it does not exist)
  • Ensure your UX Form Action is referenced 
  • Then uncheck the Overflow button 
  • Adjust the Order 
• The "Create Response Task" record on this table is a good example to review 
  
  

[Siddhesh Gawade · Accepted solution]

Hello @Mark Davidson1 ,

Yes, it is a configurable workspace. In the UI action record. make sure the  Format for Configurable Workspace and workspace form button as below.

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

[Mark Davidson1]

Thanks to both @andy_ojha  and @Siddhesh Gawade , I've utilized both suggestions with success. 

Best regards,

Mark