Missing attachment preview in activity log

[Vratislav]

Hello here,

After last upgrade of SIR we are facing issues with attachments preview in activity log. If I drag and drop to record, all is working fine. Using upload attachment functionality is not generating image preview. Not really sure what happened, Tried to check all updated files after upgrade and not sure what could cause it. 

Thanks for any tips before will open HI case.

[Hemanth M1 · Accepted solution]

Hi @Vratislav 

Have you checked this:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754990

[Vratislav]

@Hemanth M1 Thanks. Next time will definitely first search on support. But it will be that. I already found ou after few hours of investigation that it is caused by encryption.