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Resolved! What is the Difference between Integrating Qualys VMDR for ITSM to Servicenow and Qualys Integration for Security Operations

What is the Difference between Integrating Qualys VMDR for ITSM to Servicenow and Qualys Integration for Security Operations The Integration "Qualys VMDR for ITSM" is Free and Qualys Integration for Security Operations is Paid one.What is the differe...

anandpatil by Tera Contributor
  • 3344 Views
  • 2 replies
  • 2 helpfuls

Resolved! Can risk ratings on VITs or VULs be manually overridden?

Hello!Can the risk score on a vulnerability item or Remediation Task be manually changed? We do have risk rules set up but it doesn't work perfectly. Also, in some cases, our SIRT team will deem a vulnerability a higher risk than has been calculated....

LeslieC by Tera Expert
  • 1631 Views
  • 3 replies
  • 1 helpfuls

Unable to Reapply VR Assignment Rules

We are unable to reapply new assignment rules and receive the following message, "The configuration for the job Reapply assignment rules (VIT) is inactive. Please activate to execute this background job."   We have checked all of the background jobs ...

AndrewP by Kilo Expert
  • 2639 Views
  • 8 replies
  • 0 helpfuls

Reference field changes to choice list

Hi Team,   "The glide.ui.max_ref_dropdown' system property determines whether a reference field is displayed as a choice list or a reference icon. The value given for this property is maximum number of records allowed for a reference field displayed ...

Resolved! How to block specific IP address from accessing servicenow instance?

Hi All, I have a requirement, where I need to block a few specific IP addresses from accessing ServiceNow instance. I am not getting what exact steps I need to follow to configure this functionality. Could anyone help with this. Thanks in advance. Re...

Community Alums by Community Alums  
  • 3262 Views
  • 6 replies
  • 0 helpfuls

Zscaler Integration with Servicenow

Hi, I am planning to integrate Security Operations with Zscaler Internet Access. In Servicenow docs it is mentioned that it requires Zscaler admin credentials (username and password) for authentication and Zscaler team is not ready to provide admin c...

rudra1 by Tera Expert
  • 2940 Views
  • 4 replies
  • 1 helpfuls

Resolved! How do security roles work?

How do the roles actually work?  I want to use the roles on the security incident form (Read access, Watch list, Privileged access, Work notes list) but only on a case by case basis.  Do I need to add anyone that might involved in an incident to the ...

Zscaler Integration

Hi, we are integrating  Zscaler with ServiceNow, what are the Access, Roles required from Zscaler team to get started with the integration. i mean if anything beyond access and roles is required?

Ravi63 by Giga Contributor
  • 1941 Views
  • 3 replies
  • 0 helpfuls

Resolved! Scan Coverage - VR

Is there an easier way to see which CI's have not been assessed by our third party scanner? Scan coverage is great in theory, but it does nothing to help you identify the actual CI's that have not been scanned. Looking to identify the CI's that make ...

Derek W_ by Tera Contributor
  • 1925 Views
  • 1 replies
  • 1 helpfuls

Which course to learn GRC or Secops

Hello Team I am working in ITSM and ITOM Module , but also interested to learn GRC or Secops  Please suggest me which one should I learn , keeping he point in mind that we have ample job opportunity post doing this one of the course.

Tausif7 by Tera Contributor
  • 2192 Views
  • 3 replies
  • 1 helpfuls

Threat Intelligence observable enrichment issue

Hi All, So I'm getting Security Operations setup and running into an issue with threat intelligence and observable enrichment. I have our IoC getting data from various sources and I have activated the workflows for automated phishing template and use...

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Chad R by Tera Expert
  • 1529 Views
  • 1 replies
  • 0 helpfuls