Notification is not creating/triggering for some users in Security Incident module.

[apurva3]

Due to some reason Notification not working for some user from [x] company in SIR application. The notification is created when record insert. The record is generated by record producer which creates a SIR when submitted.

I cheeked the user preferences its enable. The sent notification is enable as well. 

Please where i can debug and update the configuration.

thanks.

[Ankur Bawiskar]

@apurva3 

is it happening for all users?

is the notification condition getting satisfied?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[apurva3]

No, Some user got the notification but some not and yes the condition also meets as record insert.

[Ankur Bawiskar]

@apurva3 

so it means some issue with those users which are not getting it.

are those users active and not locked out, notification preference is enabled?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@apurva3 

check this

Troubleshooting Email Notifications 

If my response helped please mark it correct and close the thread so that it benefits future readers.