Notification is not creating/triggering for some users in Security Incident module.

[apurva3]

Due to some reason Notification not working for some user from [x] company in SIR application. The notification is created when record insert. The record is generated by record producer which creates a SIR when submitted.

I cheeked the user preferences its enable. The sent notification is enable as well. 

Please where i can debug and update the configuration.

thanks.

[Rushi Savarkar]

In that case we may need to connect

[apurva3]

I checked all the condition they are correct, users are active, user preferences  is enable. One more thing i catch when i test with user A by implementing in DEV its not trigger the notification and when test in UAT it working. I check the role if it affecting but have the same profile/role in both instance. 

[apurva3 · Accepted solution]

Thanks for all to response on my query, finally got the cause of the problem, it was Domain separation causing to event not to triggered.