Notification is not creating/triggering for some users in Security Incident module.

[apurva3]

Due to some reason Notification not working for some user from [x] company in SIR application. The notification is created when record insert. The record is generated by record producer which creates a SIR when submitted.

I cheeked the user preferences its enable. The sent notification is enable as well. 

Please where i can debug and update the configuration.

thanks.

[Rushi Savarkar]

Hello @apurva3 

Have you checked the Notification field value as Enabled for those users? Also, check the Email field for those users, it should not be empty.

[apurva3]

I checked the Notification field value is Enabled , The Emails field is 'Opened For ' which is auto populate when record created, so it always have the user.

[Rushi Savarkar]

@apurva3 

Have you checked that those users having the Allow Notifications field is On? Also, in the notification, the Send to event creator check box should be set to true.

[apurva3]

I checked allow notification enable,  Send to event creator check box true. One more thing this happening only in SIR module , the other module notifications like incident, change, RITMs is working.

[Rushi Savarkar]

@apurva3 

I know some users receiving the notification but some are not. What if you trigger the notification using an Event? Add that Event in after insert business rule on SIR table and by eventQueue() you can trigger that event.