Notification is not creating/triggering for some users in Security Incident module.

[apurva3]

Due to some reason Notification not working for some user from [x] company in SIR application. The notification is created when record insert. The record is generated by record producer which creates a SIR when submitted.

I cheeked the user preferences its enable. The sent notification is enable as well. 

Please where i can debug and update the configuration.

thanks.

[apurva3]

I have a 2 notification one is based on record based and one is triggered based on event both are not working.

[Rushi Savarkar]

@apurva3 

I am actively working on this issue. I could have an answer to this question tomorrow.

Could you please let me know the table names on which the notifications are configured?

Which plugins do I have to activate?

What steps do I need to perform to reproduce this issue?

[apurva3]

thanks for help, here is the details

table = sn_si_incident.

You need a record producer to create a record on this table.

a notification which trigger on insert.

plugin is 'security incident response'

[Rushi Savarkar]

Hello @apurva3 

As per the above configurations, I have created a notification on the Insertion of the record in sn_si_incident. The notification is triggering for the users in my instance. 

While creating the Security Incident through some record producers, a request was first created, which I needed to convert into a Security Incident. After that, the record was created in the sn_si_incident table. 

I found an article on Security Incident Response Notifications:

https://www.servicenow.com/community/secops-forum/issues-with-notifcations-in-security-incident-resp...

Please go through it and do the configurations in your BR, and let me know if it works!

Also, if you want, we can connect to discuss the issue further

[apurva3]

I tried this by creating new BR and replace the event name with my event which i am using but not work.