Notifications for Security Incident Response aren't working.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-23-2022 10:55 AM
Hey
The OOTB notifications aren't getting triggered for SIR. All the events are triggering sir.request.changed event for Security Incident update notification. When I create an incident the sir.incident.email.creation event should get triggered but it's not. I have checked the business rule "Notification for task" and also configured the rules in SM notification rules table. However, still couldn't make the create notification work. Can someone please help?
Thanks,
Su
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-24-2022 03:03 AM
Hi Tyagisu,
Could you please share the security notification configuration as a screenshot?
Sometimes development instances are not configured to send emails, you need to enable that option. Maybe you can check that.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-24-2022 07:03 AM
I would follow Faith's advice....
Check this out:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-23-2024 01:42 PM
Hi @tyagisu,
I am facing similar issue. No emails from SIR. How did you resolve it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-05-2024 05:57 PM
Hi @tyagisu
I am facing a similar issue. No emails from SIR. How did you resolve it?