please provide the processof major incident management process(MIM)

Siva_Prasad · ‎08-12-2025

Nikhil Bajaj9 · ‎08-12-2025

Hi @Siva_Prasad ,

Please find the link:-

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme...

Please go through it.

If my answer helped you, please mark it- solution accepted.

Regards,

Nikhil Bajaj

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Nikhil Bajaj

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Shikhar Kapoor · ‎08-12-2025

Hi @Siva_Prasad

All ServiceNow Documentation is available on Product Documentation | ServiceNow website and ServiceNow keeps it updated for the product and versions.

I am sharing the link of MIM process which comes out of box, in absence of context or your requirement.

MIM Process - Major Incident Management process

I hope this helps.

View solution in original post

Shashank_Jain · ‎08-12-2025

Hello @Siva_Prasad ,

Please go through this youtube video : https://www.youtube.com/watch?v=UHO-uNxsZa8

You will get a good idea of incident management process in few mins.😊

If you find my answer helpful, mark it as accepted solution.

Thanks!

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain