please provide the processof major incident management process(MIM)

Siva_Prasad
Tera Contributor
 
2 ACCEPTED SOLUTIONS

Nikhil Bajaj9
Giga Sage

Hi @Siva_Prasad ,

 

Please find the link:-

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme...

 

Please go through it.

 

If my answer helped you, please mark it- solution accepted.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

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Shikhar Kapoor
Tera Expert

Hi @Siva_Prasad 

 

All ServiceNow Documentation is available on Product Documentation | ServiceNow website and ServiceNow keeps it updated for the product and versions.

 

I am sharing the link of MIM process which comes out of box, in absence of context or your requirement. 

 

MIM Process - Major Incident Management process

 

I hope this helps.

View solution in original post

5 REPLIES 5

Shashank_Jain
Kilo Sage

Hello @Siva_Prasad ,

 

Please go through this youtube video : https://www.youtube.com/watch?v=UHO-uNxsZa8

 

You will get a good idea of incident management process in few mins.😊

 

If you find my answer helpful, mark it as accepted solution.

Thanks!

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain – Software Engineer | Turning issues into insights