Priority, Business Impact, Urgency, and Impact under Security Incident Response (SIR) workspace

ShivamM84489555
Tera Contributor

‎08-04-2025 05:01 AM

In the Security Incident Response (SIR) workspace, the Priority section includes four fields:
Priority, Business Impact, Urgency, and Impact.

  • Is Priority automatically calculated based on Urgency and Impact?
  • What is the difference between Impact and Business Impact?
  • Is Business Impact dependent on Priority or other fields like Risk?
  • Is there any reference document for this?
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bsmolski
ServiceNow Employee
ServiceNow Employee

‎08-04-2025 05:04 PM - edited ‎08-04-2025 05:05 PM

Hello Shivam,

Calculation of the key fields you highlighted (Criticality, Severity, Impact etc.) are driven via the configuration of the Security Incident Calculator Groups. If you'd like to learn more about those, you may want to consider sitting the Security Incident Response implementation course on ServiceNow University (Calculator Groups are covered in Module 2).

The "Business Impact" field indicates the importance of the Security Incident to your business, where as "Impact" is a field inherited from the Task base-class and I don't believe has any context to SIR.

 

Hope that helps,

Brett

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