Risk calculator doesn't work

[kris29]

Hi,

I have a second question related to risk calculator.
As per my understanding and the knowledge I have from community, when a new Vulnerable item got created (from integration), a Business rule "Calculate risk score" got executed and the risk rating has been calculated for the first time.

Then the scheduled job "Run severity calculator after vuln entry promotion" is executed every 30 minutes. and his job is to look for a flag on sn_vul_entry to recalculate the rules.

What are the possible reasons that the risk rating is not updated after import?
All risk ratings have the same value

[john_gibbons]

Have you validated that the calculator and associated rules are active and that the VI meets the condition specified in the rules?

[kris29]

Hi @john.gibbons 

Risk calculator and all rules are active

when I hit "Reapply calculator" button, the VIs are updated so the rules are fine.

[Chris McDevitt]

So,

Check out BR 'Set recalculate flag' on the Vulnerability Entry [sn_vul_entry] table:

Basically after one of those field changes, due to an integration run, then the flag gets set that tells the scheduled job to recalculate. If you have additional requirements, you can set this flag to true yourself. 

[kris29]

thanks @Chris McDevitt for your reply

My problem is that after importing the vulnerable items into ServiceNow, the first calculation doesn't work properly.
Only around 250 VIs were updated.