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Risk score getting changed from medium to High and High to medium (getting toggled).

MdA3
Tera Contributor

Hi,

 

We are working on Application Vulnerability Response. We have integrated a scanner which ingest application and vulnerability data.

 

The AVIT is getting created successfully but the Risk Score field keeps toggling between High and Medium.

 

I checked the Vulnerability calculator and rollup calculator as well.

 

Can someone help me getting it fixed please.

 

Risk Score.jpg

 

 

 

 

 

Thanks in Advance

Arbaz

2 REPLIES 2

AlecBrouillette
ServiceNow Employee

Hello Arbaz, 

Is this occurring on all AVITs when they initially come in and how often are you seeing the risk scores flip? Once a day or multiple times a day? Also what version of AVR and scanner integration are you running?

Thank you,

Alec Brouillette

Hi @AlecBrouillette ,

 

Thanks for the response.

 

 

This issue is not impacting all AVITs, it is occurring for few of the discovered application's AVITs. The risk score is fluctuating frequently—sometimes 10–15 times, or multiple times within a single day—primarily during the integration run window.

We are using Vulnerability Response version 30.2.5 along with HCL AppScan on Cloud scanner.

 

image.png

 

Thanks

Arbaz