Security Tickets

Jules Tornetta
Tera Contributor

Is it possible to lock down an individual security incident ticket to the assignee and their manager to view and edit only? For example, if we had a checkbox to tick as "confidential", it would then lock it down to just the assignee and manager to view and edit. Thanks!

1 ACCEPTED SOLUTION

Kieran Anson
Kilo Patron

Hi Jules,

are you using Security Incident Response? Or a custom-made solution. If you're using the product delivered by SN you can leverage the 'enforce restriction' capability documented below

Restrict access to security incidents (servicenow.com)

View solution in original post

2 REPLIES 2

Kieran Anson
Kilo Patron

Hi Jules,

are you using Security Incident Response? Or a custom-made solution. If you're using the product delivered by SN you can leverage the 'enforce restriction' capability documented below

Restrict access to security incidents (servicenow.com)

Jules Tornetta
Tera Contributor

That's really helpful, thank you.