Security Tickets

[Jules Tornetta]

Is it possible to lock down an individual security incident ticket to the assignee and their manager to view and edit only? For example, if we had a checkbox to tick as "confidential", it would then lock it down to just the assignee and manager to view and edit. Thanks!

[Kieran Anson · Accepted solution]

Hi Jules,

are you using Security Incident Response? Or a custom-made solution. If you're using the product delivered by SN you can leverage the 'enforce restriction' capability documented below

Restrict access to security incidents (servicenow.com)

[Jules Tornetta]

That's really helpful, thank you.