SIR: Prevent Incident Closure Without Completed Assessments (OOB or Custom?)
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4 weeks ago
Is there any OOB feature in ServiceNow SecOps SIR that prevents closing a security incident unless assessments are completed? Or do we need to customize this with a business rule/workflow?
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4 weeks ago
Hey there,
You can achieve this with configuration today, as part of the Security Incident Response > Administration > Post Incident Review - Assessment Configuration.
There you can set the triggers for when an Assessment should either be mandatory (e.g. Priority = Critical), or optional.
Reference: