SIR user unable to change view

[Greg33]

Hi All,

I'm configuring SIR for my customer, while imporsonating users to test ACLs, I have a user who is set to View : Security ITIL:

I can switch him to all the other views, except Default view:

Does anybody have any Idea where to look? I've check the views and view rules but cannot find anything to suggest where his view is enforced...

Thanks in advance!

[andy_ojha · Accepted solution]

Hey there - that's interesting...

What SIR Role, does the user have that you are impersonating?
  > Do they have (sn_si.analyst)?

When you impersonate, are you navigating to the traditional form view (UI16)?

Is the Default View visible, but cannot be selected - vs - is the Default view not visible to the user you impersonate?

When impersonating that user, and you create a new Security Incident record - any difference in being able to toggle the Default View from that newly created SIR?

[Prudhvi T]

Hi @Greg33 , Can you check "navigation handler" script defined on sn_si_incident table, if that is causing this behaviour? You can find the "navigation handler" module from left navigation.

Thanks,

Prudhvi.

[Greg33]

Hi Again,

seems that the issue was the role... I was tryinh to use the sn_si.external role that doesn't see to let the user select the default view, instead they were always directed to the Security ITIL view.

Thanks for looking into this and for the hints!