State Change Approvals in Vulnerability item are auto rejected in Vulnerability Response

Devi12
Giga Guru

‎03-04-2022 01:54 AM

Hi,

We are working on Vulnerability respo se.

In VIT record if clicked on "Request exception" the state change approvals are triggering and in Review state. Within few seconds the state change approval is auto rejected. I didn't find anything related to this auto rejection of the state change approval.

Can anyone help me on this?

TIA.

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3 REPLIES 3

Shivam Sarawagi
ServiceNow Employee
ServiceNow Employee

‎03-04-2022 02:01 AM

Hi,

Please check if users are configured in the user group "Exception Approver - Level1" and "Exception Approver - Level2"

 

Thanks,

Shivam

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Devi12
Giga Guru
In response to Shivam Sarawagi

‎03-04-2022 03:36 AM

Hi Shivam,

Users are there in Level1 and Level2. Approval rules are in false it is auto rejected. So I enabled Approval rules it is working fine.

But before Level1 Approval I added another user approval, for that also the approval is auto rejected. The rejection reason is showing "This approval is rejected due to 'no approver available for this approver level".

find_real_file.png

How can I fix this one?

Thanks for your reply.

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Chris McDevitt
ServiceNow Employee
ServiceNow Employee

‎03-04-2022 04:10 AM

Hi,

You might want to see if any auto-approval rules are set.

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/service-administration/reference/r_SetAutomaticApprovalRules.html

 

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