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Forum Posts
Vulnerable Item Age Calculation Based on State
Hi Team, I need to implement a logic where the Age field stops calculating time when the state changes to Deferred and resumes when the state changes back to any other value.Has anyone implemented something similar? Would a Business Rule be the best ...
Qualys Information Gathered QIDs
What's the best way to create a report in ServiceNow using the information gathered QIDs from Qualys? I updated the parameters to ingest the IG QIDs in ServiceNow, this results in the creation of a VIT record which I would like to create a report wit...
Unable to import data from tenable.sc to ServiceNow
We are working on tenable.sc integration with SN. We have MID servers and installed required plugins from store.1. We have created a connector for 'tenable.sc' product but unable to pull data as we could not get any records in T.SC query field of Sch...
Resolved! CVE Version 4 score
OOB Automation for Updating Remediation Task State Based on Vulnerable Items in ServiceNow
Does ServiceNow provide an (OOB) solution to automatically update the state of a remediation task based on the state of its associated vulnerable items? Where can I find the relevant code in Business Rules (BR), Script Includes (SI) or etc? Could yo...
Vulnerability Response - Manage exceptions using GRC: Policy and Compliance
Hello, I have couple of questions related to exception process when we enable the setting of manage exceptions using GRC: Policy and Compliance within Vulnerability Response -> Administration -> Exception management. 1. It seems like out of the box, ...
Desired Substate value is not populating on VCA with the custom exception reasons choice
Hello Community, I have created one exception reason choice. When i request an exception form vulnerable item by choosing the created exception reason choice, the VCA's desired substate field is not populating with the exception reason choice i have ...
Resolved! Example of Assignment RuleS Script for Vulnerability Items
Good Afternoon, I am looking to see if anyone has an example of scripts used for Assignment Rules for Vulnerability Items? This is for the Vulnerability Assignment Rules. Basically what I am looking to do is, if the Configuration Item...
Unable to retrieve Tenable query filters
when trying to pull data from tenable.sc using servicenow integration, i get 403 error. While checking the setup assistant it is observed that the query filter is not working as expected. Any ideas on how to fix this issue? (bel Thanks
Searching CVITs Based on FIN (Container Detections)
As a vulnerability analyst/manager, we are looking for the ability to search CVITs based on the underlying detections (FIN) associated with the CVIT. The biggest reason that we are looking for the ability to search for this is the fixed version for C...
Discovered item coming from Qualys to ServiceNow in Vulnerability Response doesn't have VIT.
We saw that there are Discovered Items (Coming from Qualys) that do not have an associated Vulnerable Item, and the CI is created for that Discovered Item (created from IRE). How I can restrict the IRE rules to restrict the creation of new CI if it ...
Empty Resource tags on discovered items
Hello Everyone,Even after successfully completing the Qualys integration and imports, I've noticed that some discovered items are populating with empty resource tags.I’m wondering if there’s a way to pinpoint where the issue might be occurring. Upon ...
How are duplicate vulnerable items assigned in a Remediation Task?
I have searched but couldn’t find a clear answer. How are duplicate vulnerable items assigned to a remediation task? Is there any OOB functionality for this? Any insights would be appreciated!Thankyou
Sending additional CMDB attributes to Tenable using Service Graph Connector for Tenable for Asset
We have the Service Graph Connector for Tenable for Assets installed and connected to a Tenable.io instance. We are successfully pulling assets (CI's) from Tenable and can push CI's to Tenable. Now the Tenable side would like some additional attribut...
