Technical Delivery/Engagement Manager Resources for SOAR

[RedmondL]

Is there a Technical Delivery/Engagement Manager whose role is to manage ServiceNow SecOps initiatives (Security Orchestration Automation and Response) and can speak about their experience and provide tips/resources I can leverage?

[Tim Boswell]

Hello, I am not sure if this is what your are looking for, but regarding resources, all of our process guides, implementation insights, etc. are located at Now Create (https://nowlearning.servicenow.com/nowcreate).

For example, there is a "Security Incident Response - Process Workshop Presentation" located at https://nowlearning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&nc_ai_search=true&sys_id=5c...

If this is not what you are looking for, or if this is missing the target, please provide a bit more context. 

[RedmondL]

Thanks for your response, Tim. To clarify, I see a lot of Developer, Solution Architect, Product Owner, etc. step-by-step guides on how to perform their role within ServiceNow but I have not seen the same for what a Technical Delivery Manager or Engagement Manager should do to perform their role. So, my role would be responsible for the successful delivery of ServiceNow SecOps, specifically in Security, Orchestration, Automation, and Response (SOAR). It's essentially a hybrid role of a Scrum Master/Business Analyst. I'm looking for more high-level guides/playbooks/general documentation that outline the function of the Scrum Master to facilitate the configuration of the ServiceNow SecOps platform through Agile and Kanban methodologies. 

Let me know if this helps tie in the context. 

[Tim Boswell]

Ah, ok, I totally understand what you are looking for; thank you. We will have to search through Now Create and see if we have anything like that.

[Tim Boswell]

Also, if you are attending Knowledge next month, see if you are able to add this session to your schedule and we can discuss live:

"360 Exchange: Enhance cyber resilience and seamlessly implement Security Ops"

https://knowledge.servicenow.com/flow/servicenow/k24/sessions/page/catalog/session/1708467787773001j...