Resolved! Activity Due Field Usage
What is the use of Activity Due field in Security Incident table and how it can be used? It is of Due Date field type, will it capture date and time as it has class "GlideDueDate"?
Forum Posts
Resolved! Help/Advise Assignment Rules with modified User Group Field values
We added a couple "Remediation Group" fields to the CMDB CI records. Attempting to utilize them, we added Assignment Rules (to both CC and VR) to set CTR and VIT assignments to the User Group Field values of cmdb:u_remediation_group_infrastructure o...
Resolved! Vulnerable Item Detection
We have seen an issue with an end-user not being able to close a VI because of multiple detections being listed on the VI. From the documentation it states: Detections are only opened or closed by data that is found by a scanner, they do not roll do...
com.glide.attachment.max_size
Hi All, I am looking for a way to create an exclusion for Qualys XML Attachment size in the following property: com.glide.attachment.max_size. Currently, the size is set to 5MB but we want to allow more than that for Qualys as it is throwing below er...
Resolved! Vulnerable items closed and reopened by scanner
Hi, Some of our Vulnerable items get closed by the scanner and got reopened by the scanner after a few days if it finds the detection. These VITs are already part of a Remediation task (a.k.a Vulnerability group). If the group is in the "Under Invest...
Resolved! What is the Difference between Integrating Qualys VMDR for ITSM to Servicenow and Qualys Integration for Security Operations
What is the Difference between Integrating Qualys VMDR for ITSM to Servicenow and Qualys Integration for Security Operations The Integration "Qualys VMDR for ITSM" is Free and Qualys Integration for Security Operations is Paid one.What is the differe...
Resolved! Can risk ratings on VITs or VULs be manually overridden?
Hello!Can the risk score on a vulnerability item or Remediation Task be manually changed? We do have risk rules set up but it doesn't work perfectly. Also, in some cases, our SIRT team will deem a vulnerability a higher risk than has been calculated....
Unable to Reapply VR Assignment Rules
We are unable to reapply new assignment rules and receive the following message, "The configuration for the job Reapply assignment rules (VIT) is inactive. Please activate to execute this background job." We have checked all of the background jobs ...
Reference field changes to choice list
Hi Team, "The glide.ui.max_ref_dropdown' system property determines whether a reference field is displayed as a choice list or a reference icon. The value given for this property is maximum number of records allowed for a reference field displayed ...
Resolved! How to block specific IP address from accessing servicenow instance?
Hi All, I have a requirement, where I need to block a few specific IP addresses from accessing ServiceNow instance. I am not getting what exact steps I need to follow to configure this functionality. Could anyone help with this. Thanks in advance. Re...
Zscaler Integration with Servicenow
Hi, I am planning to integrate Security Operations with Zscaler Internet Access. In Servicenow docs it is mentioned that it requires Zscaler admin credentials (username and password) for authentication and Zscaler team is not ready to provide admin c...
Resolved! How do security roles work?
How do the roles actually work? I want to use the roles on the security incident form (Read access, Watch list, Privileged access, Work notes list) but only on a case by case basis. Do I need to add anyone that might involved in an incident to the ...
Resolved! How to make secure notes visible on SIR ?
Hello All, I have the secure notes added to form layout and as well as notes configuration but still not able to see secure notes on the form of SIR
Zscaler Integration
Hi, we are integrating Zscaler with ServiceNow, what are the Access, Roles required from Zscaler team to get started with the integration. i mean if anything beyond access and roles is required?
Resolved! Vulnerability is closed but remediation status is in-flight
Hi, I have few vulnerabilities where VIT is closed but remediation status is still showing In-flight, isnt it suppose to be either target missed or target met?