We are just getting involved in the Security Incident Response Module. Is there a best practice for setting up a user to create tags in this module. We have quite a large user base and I believe the concern is that it will get out of hand quickly....
We have 50+ workflow triggers and I want to know when a workflow trigger has fired. I see there is a "Response Workflow" in the Security Incidents. If I knew what table this was then maybe I could see what workflows (and, by extension, what triggers)...
Our CMDB is a bit of a mess (working on that as we speak) and I sometimes get VI's that are matched incorrectly to a CI. Is there a way for me to just reassign a VI to a DIFFERENT CI without going and changing matching rules and deleting the CI tabl...
the user connects to link https://xxxx.service-now.com/sys_import.doget an error message: "User Not Authorized" the user is not an admin.How can I fix it?
Rapid7's Nexpose scan generates a risk score for vulnerabilities. ServiceNow also has vulnerabilities risk scores.The risk score from the integration is not loaded instead, the SN risk score (default 50) is what is showing (see second image). How do ...
Can anyone please help me with the difference between the 2 plugins and what are there functionality? What does a notable event mean in this perspective?
Hi all, We have requirement to convert attachment file extension to .eml before creation of ticket from catalog item. Kindly advise if anyone has come across such requirement where attachment file extension was changed in process. Thanks in advanc...
Hi all, I want to increase the timing of error message before abort action and redirection of page ,as it is immediately disappear and redirect.I tried with setTimeOut() and wait(). Note:My script is in script section of Record producer. Kindly provi...
Where do we add a new email template for a security incident?
While implementing VR we have come across GRC Indicators as an option, but don't have good examples of what to setup or what is normal to setup. Does anyone have good example implementations for GRC Indicators in relation to Vulnerability Response? I...
I found the below whitepaper on data encryption https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-data-encryption-with-servicenow.pdf But how can i find out whether data encryption has been ...
Hi, we have created the security tags and set the security tag rule as Category=“Data exposure”. So when a security incident is created it needs to automatically set the security tag to Data exposure. After I created the tag, it set the security tag...
Hello, We're having some difficulty with how the Vulnerability Response module chooses CI. Say our cmdb looks like this: NameClassws-serveraWindows Serverws-serveraVirtual Machine Instancews-serveraStorage Volume When the VI is created it should ma...
Hello, We are using Tenable Module of Vulnerability Response in our SNOW instance. There is an APP called tenable connector that needs to be setup as a pre-requsite. We have a MID-server as well. The MID-server is unable to connect to the Tenable ...
Hello Community, I try to set up Splunk Add-On for ServiceNow. I did needful in Splunk and now when I try to do activate integration in SNow, I get following error: When I check the logs, there's an info that HTTP status code is 404 or 0 except 200. ...
