To make closed state value visible only when current state is review in SIR workspace

[apurvab]

Hi,

We need to make closed state value visible only when current state is review in SIR workspace. We tried using onChange client script as well as Before business rule but its not reflecting in workspace. Is there any other way to configure this? Is this needs to be done from UI builder and how?

Thanks.

[AlecBrouillette · Accepted solution]

Hello Apurvab ,

The options for the state field are controlled via the process definition ootb code for SIR. What I think is occurring in your situation is that the OOTB client script "sn_si_incident state process" has an AJAX call which is overwriting your g_form.removeOption() once it completes since it is slower.

We do not recommend editing the process definitions and code, however if you do decide that this change is necessary there are potentially 3 options. 

1. Edit client script sn_si_incident state process's return function to include your requirements regarding state

2. Edit the existing process definitions script include to align with your vision (don't recommend)

3. create a completely custom process definition (I would duplicate an existing one to make minor edits of as to not miss anything critical)


Relevant code to look at:
Client Script:
sn_si_incident state process

Script Includes:

sn_si.ProcessDefinitionAjax
sn_si.ProcessDefinition

sn_si.ProcessDefinition_NIST_Open

sn_si.ProcessDefinition_NIST_Stateful

sn_si.ProcessDefinition_SANS_Open