Problem logging in

[ssbino]

When I try to log in to ServiceNow University, I don't receive the MFA code via email—not even in my spam folder—and I am unable to log in.

[Sachin_Nasa · Accepted solution]

Hi @ssbino ,

In that case, you could try sending mail to ServiceNowUniversity@servicenow.com and they would make it to the directed team so that your issue could be solved.

Let me know once you tried and results pls

[glideFather · Accepted solution]

ahoy @ssbino,

if you have issue with logging to the SN University, navigate to the login page:

https://signon.servicenow.com/x_snc_sso_auth.do?pageId=login 

and click the button below hihghlighted in green:

It will let you contact the proper team to assist you.

Unsolicited advice - after this is resolved, configure the MFA with authenticator app as well, not only email but also this alternative.

[abirakundu23]

Hi @ssbino,
Please try to re-login after sometimes. And please try to login another MFA option. If another MFA option is not available please raise  support ticket and get it solve.

Please follow the below thread : 

https://www.servicenow.com/community/now-assist-forum/not-receiving-otp-mails-to-my-mail-account-and...

KB Article :
https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/not-rece...

Please mark helpful & correct answer if it's worthy for you.

[ssbino]

I’ve looked at that information but haven't been able to fix the issue; besides, I don't know how to raise a ticket without logging in. Furthermore, the chatbot that appears when I try to log in doesn't resolve the problem, and the support email listed in the article isn't working.

[Sachin_Nasa · Accepted solution]

Hi @ssbino ,

In that case, you could try sending mail to ServiceNowUniversity@servicenow.com and they would make it to the directed team so that your issue could be solved.

Let me know once you tried and results pls

[ssbino · Accepted solution]

It’s resolved; I spoke with SSO support and also sent an email to ServiceNowUniversity@servicenow.com.
Afterwards, I tried logging in using Incognito mode; I’m not sure exactly what fixed it, but I managed to get in via an Incognito tab.
I’ve since set up other authentication options just in case I run into issues later on—thanks to everyone for the help.