Problem logging in

[ssbino]

When I try to log in to ServiceNow University, I don't receive the MFA code via email—not even in my spam folder—and I am unable to log in.

[Sachin_Nasa · Accepted solution]

Hi @ssbino ,

In that case, you could try sending mail to ServiceNowUniversity@servicenow.com and they would make it to the directed team so that your issue could be solved.

Let me know once you tried and results pls

[glideFather · Accepted solution]

ahoy @ssbino,

if you have issue with logging to the SN University, navigate to the login page:

https://signon.servicenow.com/x_snc_sso_auth.do?pageId=login 

and click the button below hihghlighted in green:

It will let you contact the proper team to assist you.

Unsolicited advice - after this is resolved, configure the MFA with authenticator app as well, not only email but also this alternative.

[Sachin_Nasa]

Hi @ssbino ,
Yeah as Abira Kundu said you can try that approach itself it would definitely solve your issue easily.

[ANIL_A_S]

Please check your spam/junk folder as well as any email quarantine or safe-sender filtering your organization may have in place, since these can sometimes block the MFA email before it's even flagged as spam. If the code still doesn't arrive after a few minutes, try requesting it again, and use an alternate MFA method (such as an authenticator app or SMS) if one is available on your account. Should the issue persist, please escalate this to ServiceNow University support so they can investigate further from their end.

[glideFather · Accepted solution]

ahoy @ssbino,

if you have issue with logging to the SN University, navigate to the login page:

https://signon.servicenow.com/x_snc_sso_auth.do?pageId=login 

and click the button below hihghlighted in green:

It will let you contact the proper team to assist you.

Unsolicited advice - after this is resolved, configure the MFA with authenticator app as well, not only email but also this alternative.

[ssbino]

It’s resolved; I spoke with SSO support and also sent an email to ServiceNowUniversity@servicenow.com.
Afterwards, I tried logging in using Incognito mode; I’m not sure exactly what fixed it, but I managed to get in via an Incognito tab.
I’ve since set up other authentication options just in case I run into issues later on—thanks to everyone for the help.

[glideFather]

excellent @ssbino! I am glad it's resolved