Problem logging in

ssbino
Tera Contributor

When I try to log in to ServiceNow University, I don't receive the MFA code via email—not even in my spam folder—and I am unable to log in.

1 REPLY 1

abirakundu23
Giga Sage

Hi @ssbino,
Please try to re-login after sometimes. And please try to login another MFA option. If another MFA option is not available please raise  support ticket and get it solve.

Please follow the below thread : 

https://www.servicenow.com/community/now-assist-forum/not-receiving-otp-mails-to-my-mail-account-and...

KB Article :
https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/not-rece...


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