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Resolved! Reference qualifier to show field values of parent record

Hello Community, I have variable of type reference which is referencing to pm_project_task table in catalog form view I need to show the number of project task(because without using below attribute I am getting short description of project task defau...

sanathk by Tera Expert
  • 3240 Views
  • 8 replies
  • 3 helpfuls

Hide catalog item in platform view

Is there a way to hide (or remove) a catalog item so it can't be accessed or searched in the platform view of the catalog?  We only want it to be available on the Service Portal. Thanks

NBeheydt by Tera Expert
  • 999 Views
  • 1 replies
  • 0 helpfuls

Get know about my ServiceNow Instance

I recently took over ownership of an ServiceNow Instance, there are very minimum document about the instance, are there any document or guideline on how to run some assessment about the instance and document it? 1) what are the integration to/from th...

MEnOW by Tera Expert
  • 1896 Views
  • 3 replies
  • 0 helpfuls

Reporting on Service Item Variables

Hello,I am seeking assistance with reporting on variables from a custom task in ServiceNow. My current approach involves using a Database View, but this method results in an excessive number of records, causing the system to crash and time out withou...

mehling by Tera Contributor
  • 1640 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to publish Service Catalog item

Hello, I am trying to design a workflow within my instance and publish it to my service catalog within my instance (Not using it outside that). I am mainly creating a workflow that generates tasks based on a selection, however it says I dont have sto...

cdickinson by Tera Contributor
  • 2086 Views
  • 4 replies
  • 0 helpfuls