Hi Team,
I am working on a Catalog Item that includes a Variable Set containing a variable named "Software Model".
Requirement:
I want to filter or set the value of the "Software Model" variable dynamically based on certain conditions.
What I have tried:
I attempted to use a Client Script and reference qualifier to control the values, but the behavior is not consistent.
Issue:
The variable works as expected in the backend (Maintain Items view), but it is not working properly in the Service Portal.
Expected Result:
The "Software Model" variable should display or set the correct values dynamically in both backend and Service Portal.
Actual Result:
It is either not showing values or not setting correctly in the Service Portal.
Additional Info:
- Variable Type: Reference
- Table: alm_entitlement (or relevant table)
- Used inside: Variable Set
- Script Type: Client Script / Reference Qualifier
Can someone please suggest the correct approach to achieve this?
Thanks!
